For our cities with Accela integrations, we have a feature that enables users to create or sign into their Accela Citizen Access account (where they can track and manage their projects post-OpenCounter) immediately after submitting their application.
In order to set this up, cities will need to configure their Accela set-up as follows:
Go to the Public User portal in the admin
Search for the user with the username=anonymous
Make sure the user is both enabled and active for your City under the registered agencies tab
You may need to attach a contact to the public user, if so you can add anything there it doesn't matter
A sample screenshot from is below.