We offer cities the ability to host their OpenCounter portals at a custom domain, usually at a subdomain of the City's website. For example, Orlando's portals can be accessed at https://digitalpermits.orlando.gov/, in addition to the standard orlando.opencounter.com.
To implement this, we use a concept from domain name management known as a CNAME, which is for all practical purposes an alias for a web address. Using a CNAME for custom domains gives applicants the understanding that OpenCounter is an official service offered, validated, and supported by the City.
For specific instructions regarding CNAMEs, please visit http://help.opencounter.com/en/articles/3652359-ssl-setup-process.
CNAME vs Redirect / URL Forwarding
We require that our Portals are served at a subdomain (permits.losbanos.org) and not a path (losbanos.org/permits).
If you would like to make your portals available using a redirect such as city.gov/permits, we can do so in two steps. First, you'll need to setup a CNAME as originally laid out above. Once that is created, then you'll be able to create the redirects in your system and use that redirect URL when making the resource available to the public. This helps us keep your applicants' data secure by using SSL to encrypt data sent from the browser to our servers.