An OpenCounter - Accela integration allows applicants to connect their scoped permits in OpenCounter to their Accela account, where they can begin applying for the permit.

If you'd like OpenCounter to initiate Accela records on behalf of applicants, we will need an agency account that gives us access to AA and the API for both production and staging. AMO license is necessary.

To proceed, see the Information Required and Next Steps below.


Information Required



Environment Name


Credentials: Username*

(can be same as Staging)

Credentials: Password*

(can be same as Staging)

*Credentials should not expire. These (as well as this table) can be provided securely on Basecamp or passed to your Account Manager during a check-in call. Please do not send via email.

Next Steps:

  1. Once we receive the information in the table above, we will establish the connection and test the integration by connecting to your development environment by creating a blank record in your staging environment. If needed, your project manager may request a list of record names and how they map to the permits created in OpenCounter.

  2. Once the connection is confirmed and you are ready, we will switch from the staging environment to production to test blank record creation in that environment.

  3. If Step 2 goes smoothly, we're all set. If staging and production aren't matching, then we will reach out to you for further assistance.

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