An OpenCounter - Accela integration allows applicants to connect their scoped permits in OpenCounter to their Accela account, where they can begin applying for the permit.

If you'd like OpenCounter to initiate Accela records on behalf of applicants, we will need an agency account.  With these credentials, we will be able to connect permits to the Accela record type. See below for instructions on how to begin this process:

  1. Create an agency account that gives us access to AA and the API.  Provide us with the username and password that does not expire.  AMO license is necessary.
  2. We will establish the connection and test the integration by connecting to your development environment. Please provide the URL for ACA staging and production and the environment name (e.g. DEV, TEST, SUPP).
  3. When staff approves and the site goes public, we will switch from the dev environment to production.
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